Frequently Asked Questions

Choose the date and the number of guests in the booking box on the tour page, enter your contact details and complete the booking. Once the booking is confirmed, your e-ticket with a QR code is sent to you by email. If you prefer, you can also book by writing to us on WhatsApp.

No advance payment is required when booking. You can pay your guide on the day of the tour. Prices are set in Euros. Payments in US Dollars, British Pounds or Turkish Lira are calculated using the current exchange rate.

You can view prices in Euros, US Dollars, British Pounds and Turkish Lira. Select your preferred currency from the menu at the top of the website. Euro is the base currency, and other amounts are calculated using the current exchange rate.

Once your booking is confirmed, your QR-coded e-ticket will be sent to your registered email address. Simply show it on your phone on the day of the tour.

Yes. You can book a tour with your family or friends. Contact us via WhatsApp with your group size, preferred tour and date. We will check availability for your group.

Hotel pickup and drop-off are included in the tour price for hotels within our service areas. Your pickup time depends on your hotel location and will be communicated after booking.

We pick up from hotels in Alanya, Avsallar, Okurcalar, Mahmutlar, Türkler, Konaklı, Kestel, Oba, İncekum, Kızılağaç and Kızılot. If you are not sure which area your hotel is in, write the hotel name when you book and we will tell you your pickup time.

Yes. Children aged 0–2 can join Jeep Safari, canyon and rafting tours free of charge. A child rate applies to children aged 3–11. Buggy and ATV tours are priced per one- or two-person vehicle. As age and height requirements vary according to safety rules, please contact us before booking with children.

Jeep Safari, Buggy, ATV and rafting tours are not suitable for pregnant guests. Guests with serious back, neck or heart conditions are advised not to participate in Buggy, ATV or rafting tours. Please contact us before booking Jeep Safari or canyon tours. If you have any health concerns, consult your doctor before participating.

Wear comfortable clothes you do not mind getting dirty and closed shoes. We recommend sunscreen, a hat, sunglasses, a swimsuit and a towel. A light jacket is useful for the night safari and the canyon tours. Use a waterproof and dust-proof cover for your phone.

Guiding on our tours is offered in Turkish, English, German and Russian. The guide languages of each tour are shown on the tour page. For Polish-speaking guests we recommend English guiding.

Of course. There are many photo stops on the tours. On off-road tours, use a cover to protect your phone and camera from dust and water. On some tours a professional photo and video service can be bought separately.

There is no charge for cancellations made at least 24 hours before the start of the tour. For later cancellations, or if you do not show up, the fee is not refunded. For details, see the cancellation and refund policy.

If a tour cannot run because of heavy rain, storms or conditions that threaten road safety, you will be offered a move to the nearest suitable day or a full refund. Light rain usually does not stop the tour; for the current situation you can contact us on the morning of the tour.