Cancellation and Refund Policy

Free cancellation

If you cancel at least 24 hours before the start of the tour, no fee is deducted. It is enough to send your cancellation request by email or WhatsApp.

Late cancellation and no-show

Any amount already paid in advance is not refunded for cancellations made after this period or if you do not show up for the tour. The same rule applies to guests who are not ready at the hotel entrance at the pickup time.

Cancellation because of weather

If a tour cannot run because of heavy rain, storms or conditions that threaten road safety, you will be offered a move to the nearest suitable date or a full refund.

How are refunds made?

No payment is taken when you book on the website; the price is paid on the tour day. If you have paid something in advance (for example a deposit), the refund is made with the method used for the payment and is completed within 14 business days at the latest after the refund request is approved. Depending on your bank, it may take a few more days to appear in your account.

Changing the date

At least 24 hours before the tour starts, the date can be changed free of charge if there is availability.

For other questions you can reach us from the contact page.