Booking terms
Every booking you make through our website or on WhatsApp means that you accept the following terms.
Prices and currency
Prices are set in euros (EUR); the US dollar, pound and Turkish lira amounts shown are for information and are calculated at the current exchange rate. The price includes the services listed on the tour page. Costs that are not included (drinks, personal expenses, optional activities) are also listed on the tour page.
Booking and confirmation
Your booking is confirmed by the confirmation and e-ticket sent by email once the form is completed. If you have not received a confirmation, please contact us. On the tour day it is enough to show the QR code on the ticket to your guide.
Pickup and drop-off
The hotel pickup time depends on the area of your hotel and is communicated to you before the tour day. Guests must be ready at the hotel entrance at the stated time; the tour will not wait for late guests.
Participation requirements
The age and health requirements of each tour are stated on the tour page. Participation in off-road tours is not recommended in cases such as pregnancy, heart conditions, and back or neck problems. Guests who do not follow the safety instructions may be removed from the tour; in that case no refund is given.
Changes to the programme
The tour programme or its order may change because of weather, road and safety conditions. If a tour cannot take place, the cancellation and refund terms apply.
Liability
Guests are responsible for their own belongings and valuables. The agency cannot be held responsible for damage that results from not following the safety instructions given during the tour.
For details on cancellation and refunds, please see the cancellation and refund page.